How large telephony teams transitioned to remote work.
During lockdown, we helped a business enable over 1,000 employees to work remotely, in only 4 days. Find out more.
The challenge.
As lockdown hit in March 2020, our customer’s internal teams were overwhelmed by the sudden shift to remote working. Whilst remote working was already possible for some, they needed to set it up for all individuals, much faster than they had anticipated.
Their main challenge was enabling telephony teams to speak with customers from home. Initially, they needed to install a specific software on 1,000 new machines as quickly as possible. Their existing supplier found this to be too much of a challenge and couldn’t image the systems in the timeframe required.
They reached out to us for the first time, and we knew we could rise to the challenge.
Our solution.
Our first step was to test the imaging processes and confirm with our customer that everything was working as required. We then reimaged all 1,000 machines within four days, and delivered them to or customer’s site for redistribution. This enabled their telephony team to transition quickly to remote work.
We’ve worked with this customer since to reimage existing machines to be repurposed, and to image additional new machines. This has enabled us to form a great relationship with the business.
Their Business Change Lead said:
I can’t think of a time I’ve put down the phone or answered an email unhappy.
Mark [Sales Director] at D2D and myself have a good relationship. Mark understands the urgency of our requirements. The way in which he has reacted to our demands has been impressive.
I can’t think of an instance where our needs and requirements haven’t been met.
Are you looking for this level of support?
Join the companies with 50,000+ workers already supported by D2D.